FAQ

- Access https://criptoteca.com/;

- Go to the "Register" tab;

- On the "Your Full Name" field, enter your full name;

- Enter your email in "Your account email";

- Enter your phone number on the "Phone Number" tab;

- On the “Your Country” option, select your country;

- Create a password on "Password";

- Then, confirm the password in "Confirm New Password"

- Then, read the Terms and Services on “Terms & Services”;

- site/faq.acept-terms

- To finish, click on “Sign up” to create your account.

- Access https://criptoteca.com/;

- Go to the “Login” tab;

- Enter your email in "Your account email";

- Enter your password on “Password”;

- In case you wish to save your password in this device, click the “Remember me” option and it will turn green;

- Then, click on “Sign in”;

- You will receive an email with a PIN CODE;

- On "Confirmation Pin", enter the code that was sent to your email;

- Click on "Confirm" to access your account.

- Access your account;

- Click on the “wallets” tab, by the left side of the screen;

- Select the chosen currency;

- The wallet address will be by the right side, in the “Account of” box.

- Access your account;

- On the left side of your screen, click on "Wallets";

- Select the chosen currency;

- Under "Exchange Wallet Address", you can copy the address from your wallet;

- By selecting the "Deposit" option;

- The QR Code will appear to make the deposit.

After the deposit, wait for the 3 blockchain confirmations for the value to be credited to your account.

- Access your account;

- On the left side of your screen, click on "Wallets";

- Select the chosen currency;

- Then click on "Withdrawal";

- Under "Price in", enter the volume of currency you wish to withdraw;

- Under "Price USD", you will see the volume of the currency converted into dollars;

- Then fill in the destination wallet address under "Wallet Address destination";

- Enter your 2FA Code in "Your 2FA Code";

- Check the filled data and click on "Withdraw Now", to confirm the transaction.

Your withdrawal request will be processed within 24 hours of the request.

At the moment, the following currencies are available:

- Bitcoin (BTC);

- Ethereum (ETH);

- Ethereumsc (ETHSC);

- Litecoin (LTC)

- DASH

- Ripple (XRP)

- Tether (USDT)

- Bitcoin Cash (BCH)

- We charge only two fees on our platform, 0.5% of the withdrawal value;

- And 0.5% from trade on the buying and selling orders carried out.

- The minimum value is US$50.00 in currencies.

- Access your account;

- In the home tab of the exchange, select the currency you want to view in the order book;

- In the right corner of the screen, under "Buy orders", you will see the available purchase orders;

- In the same corner of the screen, under "Sell orders" you will see the available sales orders.

On our platform, you can buy any Altcoin available with Bitcoin and Ethereum.

There are two ways to buy:

- Creating purchase orders and waiting for them to be executed;

- Going to the order book and making the purchase (immediate purchase).

Creating a purchase order is simple:

- Access your account;

- On the homepage of the exchange, select the currency you want to buy in the left corner of the screen;

- In the center of the screen, the "Buy" field will appear;

- Fill in the "Price BTC" or "Price USD" field with the amount you want to pay for the currencies;

- In the "BTC volume" field fill in the volume in BTC that you wish to purchase from the other currency;

- On the side, you will see how many currencies will be purchased with the BTC fraction filled in;

- Or you can click "use balance" to use the total balance of your wallet;

- Check the grand total of currencies you will receive with the purchase and the value of the fee;

- Click on "Create purchase order" to make the purchase and wait for it to be carried out.

Buying via order book is easy and simple:

- In the home page of the exchange, select the currency you want to buy in the left corner of the screen;

- In the right corner of the screen, under "Sell orders", you will see the available sales orders;

- Select the first order in the book to carry it out;

- A box with the order information will pop up;

- In this box, you can fill in how much you want to perform the order or click on "Order volume", to carry out the full value;

- Next to it, you will have the board titled “Final Summary".

- Check the grand total and the total fee and click on the "Buy" button to finish the process;

- When finished, the value will automatically enter your wallet.

In Criptoteca, you sell your altcoins and can choose between Bitcoin and Ethereum to receive payment.

There are two ways to sell:

- Creating sales orders and waiting for them to be carried out;

- Going to the order book and making the sale (immediate sale).

Creating a sale order is simple:

- Access your account;

- On the homepage of the exchange, select the currency you want to sell in the left corner of the screen

- In the center of the screen, you will see the "Sell" field;

- Fill in the "Price BTC" or "Price USD" field with the amount you want to pay for the currencies;

- In the "Volume" field enter the volume of currencies you wish to sell;

- On the side, you will see how many currencies will be acquired in BTC with the fraction filled;

- Or you can click "use balance" to use the total balance of your wallet;

- Check the grand total of currencies you will receive from the sale and the value of the fee;

- Click on "Create sale order" to make the sale and wait for it to be carried out.

Selling via order book is easy and simple:

- In the home page of the exchange, select the currency you want to sell in the left corner of the screen;

- In the right corner of the screen, under "Buy orders", you will see the available purchase orders;

- In the home page of the exchange, select the currency you want to sell in the left corner of the screen;

- A box with the order information will pop up;

- In this box, you can fill in how much you want to carry out the order or click on "Order volume", to execute the full amount

- On the side, you will have the board entitled “Final Summary"

- Check the grand total and the total rate and click on the "Sell" button to finish the process;

- When finished, the value will automatically be added to your wallet.

It is really easy to buy many orders on the order book:

- In the home page of the exchange, select the currency you want to trade in the left corner of the screen

- Then select the desired sequential buy or sell orders and click on the one last selected

- A box titled "Order" will open, containing the total value of the orders;

- Next to it, in the “Final Summary" box, check the grand total, the fee total, and click the button below to finish the process.

Your orders you find as follows:

- Access your account;

- Go to the “Orders” tab on the left side of the screen

- Your orders will be there

- In your account, go to the "Setting" tab in the left corner of the screen.

- In the center of the screen, you will see the "User Profile" field.

- Change the desired fields.

- Below, fill in your 2FA code.

- Click on "Save" to save the changed data.

- In your account, go to the "Setting" tab in the left corner of the screen.

- In the right corner of the screen, you will see the "User Security- Create a new Password" field

- Enter the new password in "New Password"

- Then, confirm the password in "Confirm New Password"

- Below, in the "Two-factor authentication" field enter your 2FA code

- Then click "Save" to save the changes

To enable your 2FA, first, download the Google Authenticator application, then follow the step-by-step:

- Access your account;

- Click the "Two- factor authentication" tab in the left corner of your screen

- Open the application camera on your phone

- Direct the camera to the platform QR code or enter the code below the QR code for manual activation

- On the platform, in the field "Code" enter the code generated by the application

- Click "Save" to save.

Done, your 2FA is active!

There are two ways to deactivate, either by disabling it yourself or through support.

- First access your account

- Click on "Two-factor authentication" in the left corner of your screen;

- Then in the right corner of the screen, you will see the message "To disable your Two-factor authentication, you need to verify your token";

- Enter the code generated by the authentication application in the "Code" field;

- Click "Save" to disable.

Or request the deactivation via support, by sending:

- 1 Current selfie holding your document with the photo positioned next to your face;

- 1 Selfie holding a sheet written "I wish to deactivate my 2FA" informing time and date of request.

- Go to https://criptoteca.com/

- On the "Contact" tab at the top of the screen;

- Enter your personal email in "Requester"

- Then, enter the subject under "Subject";

- Write your message in "Description"

- Click on "Attach a file" if you want to attach an image;

- Clicking "Submit" will send the message.

Support can also be accessed via the platform:

- Access your account;

- Click on the "Support" tab in the left corner of your screen or "Support" at the top of your screen

- Under "Submit a ticket" fill in the fields and send your message

- Access your account;

- Click the "wallets" tab in the left corner of your screen

- Select the desired currency

- Under "Transactions" on the right side of the screen, you will have access to all transactions of the selected currency

- Access your account;

- Click the "wallets" tab in the left corner of your screen

- Select the desired currency

- Under "Deposits" on the right side of the screen, you will have access to all deposits of the selected currency

- Access your account;

- Click the "wallets" tab in the left corner of your screen

- Select the desired currency

- Under "Withdrawals" on the right side of the screen, you will have access to all withdrawals of the selected currency.

- The minimum value for withdrawals is US$50 in cryptocurrencies.

- The minimum value for purchases or sales is US$50 in currencies.